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Online Store

Return & Exchange Policy

1. Returns Eligibility:

  • The store may accept returns within a certain time frame after the delivery date, typically within 30 days.

  • The item must be unused, in its original packaging, and in the same condition as received.

2. Return Process:

  • To initiate a return, customers should contact the store's customer service or follow the process outlined on the store's website.

  • Customers may need to provide order details, reason for return, and any relevant photos or information.

3. Return Shipping:

  • The customer might be responsible for covering the cost of return shipping unless the return is due to a defect or an error on the store's part.

  • It's recommended to use a trackable shipping method to ensure the return item is received by the store.

4. Refund Options:

  • The store may offer refunds in the original form of payment or store credit, depending on the customer's preference.

  • Refunds will be processed once the returned item is received and inspected.

5. Exclusions:

  • Some items might be non-returnable, such as items that are used, damaged due to customer misuse, or customized products.

  • The store might have specific guidelines for returning items like batteries or electronics due to safety concerns.

6. Restocking Fees:

  • The store could charge a restocking fee for returned items, particularly if the return is not due to a defect or error on their part.

7. Damaged or Defective Items:

  • If the item is received damaged or defective, the customer should contact the store immediately.

  • The store may provide instructions for returning the item and might cover the return shipping cost in such cases.

8. International Returns:

  • If the store ships internationally, the return policy for international customers may have variations, such as different time frames or return shipping considerations.

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